Jordan, a former 20-year employee of the Commonwealth of Massachusetts, holds a bachelor's degree in political
science from Lincoln University and a master's degree in human resource development form American International
College. She served as a civil rights officer with the Executive Office of Health and Human Services since 1994 and
has extensive experience in the areas of Civil Rights, Equal Employment Opportunities, Human Resources, Labor Relations,
and Conflict Resolution.
She served as chairwoman of the Springfield Election Commission for 10 years and as co-chair of the Youth Commission.
Jordan won the 2007 Ubora award for community service from the Springfield Museums' African Hall Subcommittee, The Pioneer Valley Girl Scouts named her the 2007 Woman of Distinction and was named the Municipal Employee of the year in 2009 by the Massachusetts Council of Human Service Providers.
She is the past president of the Athletic Arts Achievement Association and serves on the boards of several organizations including the Carl Joseph Walker Hoover Foundation, Black Leadership Alliance, Futureworks, Membership Chair of the United Way of Pioneer Valley’s Women’s Leadership Council, Springfield Library and Museums African Hall members and a founding member of the Martin Luther King Jr. Charter School of Excellence.
Jordan, the first African American Chief of Staff for the city of Springfield, provides a wide variety of professional support to the Mayor as Chief of Staff. Assignments are received from, carried out for, and reported to the Mayor. Jordan coordinates activities of the Mayor with other divisions and departments. In addition, she represents the Mayor at meetings when required and appropriate; advises the Mayor, providing extensive professional assistance, project management, and recommendations on City issues and performs highly responsible management work covering a broad range of municipal activities, including the supervision of Mayoral staff. She also serves as the Mayor's liaison to the Community Police Hearing Board, Springfield Public Schools and many other city collaborates. Jordan was born and raised in Springfield.